A (des)valorização social do SUS e os aspectos relacionados

Abstract

Introduction: The SUS - Unified Health System - enabled profound changes in the health scenario, guaranteeing access to sectors not included in the previous regime, however, although some services have a prominent position worldwide, others still face several difficulties. In this sense, this article aims to analyze the satisfaction of SUS users and explore its reflexes in the valorization of the System. Methodology: This is a narrative review study covering published articles and studies, for which searches were carried out in the PubMed databases and in the CAPES Periodicals Portal, using descriptors such as "Brazil", "Consumer Behavior", "Health Evaluation”, “Patient Preference”, “Patient Satisfaction”, “Perception”, “Satisfaction”, “SUS”, “User”, “Unified Health System”, “User Perception AND Unified Health System”, “Sistema Único de Saúde” Health AND Patient Satisfaction, “SUS AND User Perception” and “SUS AND Valuation”. Results: After analysis, it was observed that user dissatisfaction with the services provided by the SUS varies according to the region of the country, social class and perception of their own health status. In addition, 57.9% of users listed the lack of doctors as the biggest general problem. Discussion: It was possible to analyze that the Unified Health System, in part, managed to offer health services in an integral and universal way. However, despite important achievements, problems still persist such as: long waiting time for care, lack of humanization in the work of professionals, among others. Added to these problems, the lack of knowledge about the SUS contributes decisively to the devaluation on the part of the user. Conclusion: In this way, there was a general dissatisfaction of users with the system, which, along with the population's misinformation about SUS actions and the partial performance of the media, generate an impact on society's view of the health system, leading to its devaluation.